Training

City & Guilds - Level 2 Certificate for Mental Health Helpline Workers

A unique and flexible approach to training Mental Health Helpline workers

Mental Health Helplines Partnership (mhhp) recognises the importance of continued professional development and quality training for helpline staff (paid and voluntary). Drawing from the wealth of experience from mhhp members across the Mental Health Helpline sector, mhhp has developed its own accredited training programme through the City & Guilds on the Qualification and Credit Framework (QCF).

Details of the qualification structure, terms and conditions of accreditation can be accessed here

Full details of the Qualification and Credit Framework (QCF) including guidance materials can be obtained from the Qualification and Curriculum Development Agency (QCDA)

Download a copy of our accredited training brochure

Useful links and publications:

• Three Keys to a Shared Approach in Mental Health Assessment
• Working to Recovery Ltd
• Learning and skills improvement service LSIS Excellence Gateway
• Skills for Health
• Skills for Care
• Qualification and Curriculum Authority
• City & Guilds